Terms and Conditions
1. General Information
These terms govern your use of Alchemist Wellness Clinic’s website and services. By using our website or booking treatments, you agree to these terms.
2. Medical Disclaimer
Information provided on this website is for general information only and does not constitute medical advice. A consultation is required before any treatment.
3. Appointments
Appointments must be booked in advance. We reserve the right to reschedule or cancel appointments where necessary.
4. Suitability for Treatment
All treatments are subject to medical assessment. We reserve the right to refuse treatment if it is not clinically appropriate.
5. Results Disclaimer
Individual results vary. We do not guarantee specific outcomes from treatments.
6. Payments
All fees must be paid as agreed prior to or at the time of treatment unless otherwise arranged.
7. Liability
We take all reasonable care in providing services; however, we are not liable for:
- Outcomes outside of our control
- Failure to follow aftercare advice
Nothing in these terms excludes liability for negligence causing death or personal injury.
8. Website Use
You agree not to misuse the website or attempt unauthorised access.
9 Governing Law
These terms are governed by the laws of Scotland.
10. Complaints
How to Make a Complaint:
Complaints may be made:
• In person
• By email
• In writing
Contact details:
Owner:Sayf Ali
Email:Alchemistwellnessclinic@gmail.com
Telephone: 07516142358
Address: Abergate house (Unit 15, 22 milnpark street, Glasgow, G41 1BB)
or
Healthcare Improvement Scotland is the regulator for independent healthcare services across Scotland and can accept complaints at any time from a complainant.
Contact details are:
Programme manager
Independent Healthcare Team
Healthcare Improvement Scotland
Gyle Square,
1 South Gyle Crescent,
Edinburgh,
EH12 9EB
Email: his.ihcregulation@nhs.scot
If a complaint is made verbally, a written record will be created.
Acknowledgement of Complaint:
All complaints will be:
• Acknowledged within 5 working days
• Recorded in a complaints log
The acknowledgment will confirm:
• The issues raised
• The investigation process
• Expected timeframe for response
Investigation:
The complaint will be:
• Reviewed personally by the practitioner
• Assessed against clinical records
• Investigated objectively
Where necessary:
• Further information may be requested
• Relevant documentation will be reviewed
Response:
A written response will normally be provided within 14 working days.
If more time is required, the complainant will be informed and given an updated timeframe.
The response will include:
• Summary of complaint
• Findings
• Any action taken
• Explanation of outcome
